All channels in one queue
Manage chat, social, and email conversations from a single inbox with collision detection and ownership clarity.
Domix.ai
Omnichannel Customer Engagement Platform. AI Agents, Human Handoff, and Revenue Workflows in One Inbox.
Built for ecommerce brands running high-volume conversations. Domix unifies unlimited channels, contact intelligence, automation workflows, and AI execution so your team can recover carts, resolve orders faster, and convert more.
95%
SLA visibility across queues
7ch
Channels connected in one workspace
42%
Faster average resolution
Conversation Operations Board
Updated just now
Customer (Instagram DM): "Where is my order?"
AI Agent verified order via commerce API, replied with tracking link and ETA.
If customer is inactive for 24h, workflow schedules re-engagement follow-up.
88%
Bot-assisted resolution
4.7/5
CSAT snapshot
WhatsApp
Instagram
Facebook
Telegram
Web Chat
Email
Platform Features
Domix.ai engagement stack, built for actionable AI execution.
From shared inbox and contact context to automation, campaigns, and analytics, everything is designed for real operations.
Full context before every reply
Merge identities across channels and view attributes, past tickets, purchases, and lifecycle stage instantly.
Skill-based assignment at scale
Route by team, language, business hours, and priority while enforcing SLA targets and escalation rules.
No-code triggers and actions
Build workflows for tagging, assignment, templated replies, status updates, and external webhooks.
Proactive outreach from one hub
Segment audiences and launch updates, reminders, and retention campaigns on supported messaging channels.
Automation with expert takeover
AI handles repetitive requests, then hands over with concise summary and context when human judgment is required.
Notes and internal mentions
Enable fast teamwork with private notes, canned responses, and @mentions without exposing internal context to customers.
Measure quality and performance
Track response time, resolution, SLA breaches, team productivity, and CSAT trends in one operational dashboard.
Workflow Engine
Domix.ai lifecycle workflow from first message to re-engagement.
Design deterministic journeys that combine routing, automation, human approval, and lifecycle follow-up.
Capture
Ingest conversations from every connected channel and normalize contact identity in real time.
Qualify
Detect intent, language, urgency, and account value to choose the right treatment path.
Route
Assign by team availability, skill set, and SLA policy with fallback escalation logic.
Automate
Run playbooks for order status, refunds, account updates, lead qualification, and reminders.
Resolve / Handoff
Close automatically or hand over to a specialist with summary, actions taken, and next best step.
Re-engage & Report
Launch follow-up campaigns, collect CSAT, and feed performance insights back into workflow tuning.
Use Cases
Ecommerce-first journeys for support, sales, and retention teams
Domix combines routing, automation, and AI execution into practical ecommerce workflows your team can run from day one.
Deflect repetitive tickets with AI, escalate with context
Auto-resolve order tracking, policy Q&A, and account requests. Route sensitive cases to agents with full timeline summary.
- SLA-aware queue routing
- Bot-to-human handoff notes
- CSAT capture post-resolution
Qualify leads across channels and trigger sales playbooks
Score intent from inbound chats, assign by territory, and launch follow-up sequences with dynamic variables.
- Lead qualification workflows
- Broadcast campaigns at scale
- Revenue-focused reporting
Run proactive journeys from onboarding to win-back
Detect inactivity, trigger segmented messages, and recover accounts with personalized AI-assisted outreach.
- Inactivity triggers and reminders
- Retention segments by behavior
- Win-back workflow templates
Ecommerce Engine
Playbooks that directly improve GMV, conversion, and repeat purchases
From pre-sale questions to post-delivery retention, Domix gives ecommerce teams one system to operate the entire customer lifecycle.
Recover abandoned carts with intent-based follow-up
Trigger WhatsApp or Instagram sequences when checkout is abandoned, personalize messages by product category, and route hot leads to sales instantly.
Reduce fake orders before fulfillment
Run automated COD verification, retry unreachable customers, and cancel risky orders before they consume operations and shipping budget.
Automate shipping, returns, and upsell flows
Answer shipping and return requests with AI, send proactive delivery updates, and trigger cross-sell offers based on previous purchases.
Connect faster with API, webhooks, and channel adapters
Use REST APIs, HTTP requests, and 5+ webhooks to sync CRM, ecommerce, order systems, and internal tools in real-time.
API
Webhooks
CRM
Commerce
ERP
Internal Tools
Operate with confidence using logs, controls, and visibility
Enforce access roles, track every action in audit logs, and keep operations accountable across support and sales teams.
Audit Logs
Advanced Reporting
Dynamic Variables
Commercial
Commercial plans aligned with real conversation volume and AI operations
Start with Starter, scale with Growth, or build Custom. Every plan keeps unlimited channels, messages, and contacts as your foundation.
STARTER - البداية
Talk to Sales
Monthly / Yearly (20% off)
10 Seats
1000 MAC
AI 5K
- Unlimited Channels
- Unlimited Messages
- Unlimited Contacts
- 10 Users Included (Seats)
- 5 Workflows
- 1000 Monthly Active Contacts
- Broadcast Messages 10K
- AI Responses 5000
- AI Docs 100
- All Core Features
- Advanced Reporting
- Dynamic Variables
GROWTH - النمو
Talk to Sales
Monthly / Yearly (20% off)
20 Seats
2500 MAC
Broadcast 30K
- Unlimited Channels
- Unlimited Messages
- Unlimited Contacts
- 20 Users Included (Seats)
- 5 Workflows
- 2500 Monthly Active Contacts
- Broadcast Messages 30K
- AI Responses 10000
- AI Docs 300
- All Core Features
- Advanced Reporting
- Integrations
- API Channel
- 5 Webhooks
- HTTP Request
- Audit Logs
- Dynamic Variables
CUSTOM - مخصص
Talk to Sales
Custom package built around your operation.
All Features
Custom Limits
- All Features
What every plan includes from day one
- Unlimited channels, messages, and contacts
- Core omnichannel inbox with team routing
- AI-ready workflows and dynamic variables
How teams typically move between plans
- Starter: launch your operation and stabilize SLAs
- Growth: scale campaigns, API channels, and audit controls
- Custom: tailor limits, governance, and rollout model
FAQ
Answers for teams moving to AI-first omnichannel operations
Can we start with one team, then scale gradually?
Yes. Most customers launch one queue first, then expand to more channels, seats, and workflows in phases.
Can we keep our current agents and process?
Absolutely. Domix maps to your current process, then introduces automation and AI in controlled steps.
How fast can we go live?
Typical go-live is within days after channel setup, workflow mapping, and team onboarding.
Do you support Arabic and English at runtime?
Yes. Domix supports bilingual operations with language-aware routing, templates, and reporting.
Go Live Fast
Ship your new conversation workflow in days, not quarters.
We map your channels, migrate inbox logic, configure automation journeys, and train your team for production readiness.