The Smartest AI-Powered Customer Support Platform for 2026
Autonomous AI agents and unified omnichannel support. Resolve tickets instantly, reduce operational costs, and deliver 24/7 personalized customer experiences at scale.
Empower Your Team with Autonomous AI Agents
Scale your customer service with AI that resolves issues autonomously. Reduce response times, automate repetitive tasks, and provide seamless support across every channel.
AI Agent
Automate first-response conversations with AI that learns from your help center and FAQs.
Assistant
Help agents draft, improve, and translate responses with AI-powered suggestions.
Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Memories
Remember important context from past conversations for personalized support.
Scale Support with AI-Powered Conversational Automation
Automate resolutions at scale. Domix AI learns from your help center and past interactions to resolve customer issues autonomously, providing near-instant and accurate support.
- Learns from your help center, past chats, and FAQs
- Handles initial questions before transferring to agents
- Provides accurate, contextual responses instantly
- Seamlessly hands off to human agents when needed
Assistant
Boost Productivity with AI Agent Assist & Coaching
Empower your agents with AI-powered suggestions, real-time coaching, and instant access to past conversation insights. Draft, improve, and translate responses in one click.
- Draft responses based on conversation context
- Improve existing drafts with one click
- Translate messages to any language instantly
- Access past conversations and help articles quickly
Optimize Your Knowledge Base with AI-Driven Insights
Surface knowledge gaps automatically. Domix AI analyzes every customer interaction to identify missing help articles, allowing you to optimize self-service and reduce ticket volume proactively.
- Automatically identifies common unanswered questions
- Suggests new knowledge base articles to create
- Tracks which gaps have been addressed
- Reduces repeat questions over time
Provide Personalized Support with AI-Unified Context
Deliver hyper-personalized support. Domix AI builds a unified customer profile by summarizing every interaction, ensuring your team has the full context needed to resolve complex issues faster.
- Automatically summarizes key conversation details
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalized support
Global Reach with AI-Powered Real-Time Translation
Break language barriers instantly. Domix AI enables your support team to communicate in 100+ languages, providing a localized customer experience regardless of where your agents are based.
Visual Workflow Builder
Build complex automation paths with high precision.
Omnichannel Shared Inbox for Modern Teams
Bring all your support channels together. Chat, email, WhatsApp, and social messages flow into one collaborative, unified help desk where your team resolves customer issues faster and with full context.
Every support channel in one shared inbox
Bring chat, email, WhatsApp, and social messages into one shared queue. Agents see the full customer interaction history in a single, unified timeline, eliminating context switching and boosting resolution speed.
Automate assignments and manage expectations
Assign by language, plan, or region with SLA timers and escalation paths. Keep your team accountable and ensure every customer receives a timely response based on your service standards.
Scale Support via WhatsApp Business API
Engage your customers on the world's most popular messaging app. Leverage the WhatsApp Business API combined with Domix AI to deliver 24/7 support, share rich media updates, and drive higher engagement.
Solve custom use cases with our API
Extend Domix with custom integrations. Use our developer APIs to build solutions that fit your specific support needs.
{
"to": "+1234567890",
"type": "whatsapp",
"message": {
"body": "Your order #123 is on the way!",
"preview_url": true
}
}
Get Your Package Tailored to Your Unique Needs
Pick your Plan and Start Now
- 1,000 Monthly Active Contacts
- Unlimited Channels
- Unlimited Messages
- 5 Team Users
- 15,000 Broadcast/Mo
- 3,000 AI Replies/Mo
- 100 AI Knowledge Docs
- 5 Workflows
- Dynamic Variables
- Basic Performance Reports
- 3,000 Monthly Active Contacts
- Unlimited Channels
- Unlimited Messages
- 15 Team Users
- 30,000 Broadcast/Mo
- 8,000 AI Replies/Mo
- 300 AI Knowledge Docs
- 20 Workflows
- Webhooks & HTTP Requests
- Advanced Performance Reports
- Integrations & API Channel
- Dynamic Variables
- Audit Logs
- 6,000 Monthly Active Contacts
- Unlimited Channels
- Unlimited Messages
- 30 Team Users
- 60,000 Broadcast/Mo
- 20,000 AI Replies/Mo
- 700 AI Knowledge Docs
- 50 Workflows
- Webhooks & HTTP Requests
- Advanced Performance Reports
- Integrations & API Channel
- Dynamic Variables
- Audit Logs
Pricing FAQs
WhatsApp fees are not included in any Domix.ai subscription. Meta charges these fees based on your usage. Check out the WhatsApp Business API Pricing for an estimate of how much your messages can cost or contact us for the latest WhatsApp rates.
A Monthly Active Contact is someone you have talked to over chat during the billing month. If a contact messages your business or you initiate a conversation with them, they count as a Monthly Active Contact for that month. We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.
If you exceed your Monthly Active Contact limit, your operations will not be interrupted. You can add any additional contacts as addons.
AI usage is included at no extra cost on our plans. To prevent misuse, we have a fair use policy with generous limits that 99% of users will never reach, so you can use AI without worrying about unexpected charges.
Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the Billing section of the Platform and click on “Talk to Sales”.
Future-Proof Your Support with Autonomous AI Specialists
Join the leaders in autonomous resolution. Reduce overhead and exceed CSAT goals with our 2026-ready AI platform. Let Domix AI handle the routine while you focus on the relationships.
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