Privacy Policy for Domix.ai

Last updated: 19 Apr 2026

Domix.ai (“Domix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, use the Domix.ai platform, or interact with services powered by Domix.ai.

If you are using Domix.ai on behalf of a business, your organization may act as the controller of certain customer and communication data processed through the platform, while Domix.ai may act as a processor or service provider on its behalf.

By using Domix.ai, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

visitors to the Domix.ai website;
users who create or use a Domix.ai account;
business customers using Domix.ai to manage communications;
end users and contacts whose information is processed through the platform on behalf of our business customers.

It does not apply to third-party websites, services, or platforms that may integrate with Domix.ai and operate under their own privacy policies.

2. Information We Collect

We may collect the following categories of information:

A. Account and profile information

When you create or manage an account, we may collect:

full name;
email address;
encrypted password;
company or workspace name;
profile and account preferences;
authentication and account security data, including login activity and two-factor authentication settings where enabled.

B. Contact and customer data

When you use Domix.ai to manage communications, we may process information such as:

contact names;
email addresses;
phone numbers;
identifiers;
company details;
custom attributes and labels;
notes and activity history.

C. Conversation and communication data

We may process:

messages sent and received through connected channels;
internal notes and comments;
message metadata and timestamps;
conversation assignment and status information;
attachments and uploaded files;
customer support transcripts and related records.

D. Technical and usage data

When you access our website or platform, we may automatically collect:

IP address;
browser type and version;
operating system;
device information;
pages viewed;
session activity;
referral URLs;
timestamps and diagnostic logs.

E. Billing and subscription data

If you purchase paid services, we may process:

billing-related identifiers;
subscription plan details;
payment status;
invoices and transaction metadata.

Payment card information is generally processed by our payment provider and not stored directly by us except where necessary for limited billing references.

F. Authentication data from third parties

If you sign in using Google OAuth or another supported authentication provider, we may receive profile data such as your name, email address, and provider account identifier, depending on what the provider shares with us.

G. Data from integrations

If you connect third-party channels or tools, we may process data necessary to operate those integrations, such as channel identifiers, access tokens, webhook data, message events, and configuration settings.

3. How We Use Information

We may use personal data to:

provide, operate, and maintain Domix.ai;
create and manage user accounts and workspaces;
authenticate users and secure accounts;
process messages, contacts, conversations, and attachments;
provide customer support;
process subscriptions and payments;
send transactional emails, such as confirmations, password resets, billing notices, and security alerts;
improve platform performance, reliability, and user experience;
generate analytics, reports, and operational insights;
detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents;
comply with legal obligations;
enforce our Terms and other policies.

4. AI and Automation Features

Domix.ai may offer AI-powered features such as:

reply suggestions;
conversation summaries;
text improvement and rewriting;
workflow automation;
translation assistance.

When these features are used, message content and related context may be processed by AI or language-service providers strictly for the purpose of delivering the requested functionality.

If AI or translation features are enabled in your workspace, the content submitted to those features may be transferred to the relevant provider for processing in accordance with contractual and technical safeguards.

5. Cookies and Similar Technologies

Domix.ai uses cookies and similar technologies to:

maintain sessions and keep users signed in;
remember preferences;
improve security;
measure performance and diagnose issues.

We may also use analytics, error monitoring, or performance monitoring tools where configured. You can control cookies through your browser settings, though disabling some cookies may affect functionality.

6. Legal Bases for Processing

Depending on your location and applicable law, we process personal data on one or more of the following legal bases:

performance of a contract;
legitimate interests, such as operating and securing the platform;
compliance with legal obligations;
consent, where required by law;
protection against abuse, fraud, or security threats.

7. Sharing and Disclosure of Information

We may share information with:

A. Service providers and subprocessors

We may use trusted providers to support hosting, storage, authentication, billing, analytics, monitoring, customer communications, AI processing, and infrastructure operations.

Depending on your configuration and enabled features, these providers may include services such as:

cloud or file storage providers;
payment processors such as Stripe;
authentication providers such as Google;
AI or language-processing providers;
monitoring and logging providers such as Sentry, Datadog, or New Relic;
email or messaging infrastructure providers;
channel and integration providers such as WhatsApp, Meta, Instagram, Facebook Messenger, TikTok, X, Telegram, LINE, Twilio, Slack, Microsoft, or similar services.

B. Connected integrations and channels

If you connect third-party channels, APIs, bots, or webhooks, information may be shared as required to send, receive, route, or synchronize communications.

C. Business transfers

We may disclose information in connection with a merger, acquisition, financing, asset sale, or similar corporate transaction.

D. Legal and safety disclosures

We may disclose information if required by law or if reasonably necessary to:

comply with a legal obligation;
respond to lawful requests;
protect rights, property, and safety;
investigate security or fraud issues.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

9. Data Retention

We retain personal data for as long as necessary to:

provide the services;
maintain active accounts and workspaces;
fulfill the purposes described in this Privacy Policy;
comply with legal, tax, accounting, and regulatory obligations;
resolve disputes and enforce agreements.

Retention periods may vary depending on the type of data, the workspace configuration, and applicable law. We may also retain limited backup, log, and security data for a reasonable period.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures may include:

encrypted password storage;
access controls;
filtered logging of sensitive fields;
TLS/HTTPS protections where configured;
monitoring and incident detection;
role-based access within workspaces.

However, no system can be guaranteed to be completely secure.

11. Your Rights

Depending on applicable law, you may have the right to:

access your personal data;
correct inaccurate data;
request deletion of your data;
object to or restrict certain processing;
request portability of your data;
withdraw consent where processing is based on consent;
lodge a complaint with a competent supervisory authority.

If you are an end user whose data is processed by one of our business customers through Domix.ai, you may need to contact that business directly, as they may be the primary controller of your data.

12. Customer Data and Controller/Processor Roles

When a business customer uses Domix.ai to store or manage its customer communications, contact records, or support data:

the business customer is typically the data controller for that customer data;
Domix.ai acts as a processor or service provider on behalf of that customer.

In such cases, we process that data only to provide the service, maintain security, and comply with applicable law or contractual obligations.

13. Children’s Privacy

Domix.ai is not intended for children under the age of 16, and we do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

14. Third-Party Services

Domix.ai may contain links to or integrations with third-party services. Those services operate independently and are governed by their own privacy notices and terms. We encourage you to review their policies before using them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version and revise the “Last updated” date. Where required by law, we will provide additional notice.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Domex Information Technology
3G Al-Ahram Gardens, Giza, Egypt
Email: privacy@domix.ai
Website: https://domix.ai